Soft Skills Development

Email etiquette training is a program designed to teach individuals the best practices and guidelines for composing and responding to emails in a professional and effective manner. It aims to improve communication skills, promote clarity, and enhance overall professionalism in written correspondence.

Topics covered:

• General format
• Types of emails
• Salutations
• Formatting
• Email signatures
• Email tone
• Being succinct and simple
• Conveying your message
• Delivering bad news effectively but politely
• Responding to angry emails
• The rule for attachments
• General tips

Campus to corporate training is a specialized program designed to help recent graduates and new employees transition smoothly from an academic or campus environment to the corporate or professional world. The training aims to bridge the gap between theoretical knowledge gained in educational institutions and the practical skills required in a corporate setting.

Key areas covered in campus to corporate training include:

• Professionalism: Teaching participants about workplace etiquette, dress code, and behavior.
• Communication skills: Enhancing verbal and written communication for effective interactions with colleagues and clients.
• Time management: Learning to prioritize tasks and meet deadlines in a corporate environment.
• Teamwork: Understanding the importance of collaboration and working effectively as part of a team.
• Adaptability: Navigating organizational changes and being open to learning and growth.
• Leadership skills: Introducing basic leadership qualities and strategies to take on more responsibility in the workplace.
• Corporate culture: Familiarizing participants with the values, norms, and expectations of the corporate world.
• Emotional intelligence: Cultivating self-awareness and interpersonal skills to build positive relationships at work.

Presentation skills training is a specialized program aimed at helping individuals develop and improve their ability to deliver engaging, confident, and effective presentations.

Key elements of presentation skills training include:

• Public speaking techniques: Learning how to speak with confidence and poise in front of an audience.
• Content structuring: Organizing presentation content in a logical and compelling manner.
• Visual aids: Utilizing slides, multimedia, and other visual elements to enhance the presentation.
• Body language: Understanding and using positive body language to reinforce the message.
• Vocal delivery: Mastering tone, pitch, and pace to maintain audience engagement.
• Audience analysis: Tailoring the presentation to meet the needs and interests of the audience.
• Handling questions: Developing strategies to address audience inquiries effectively.
• Overcoming nervousness: Techniques to manage anxiety and stress while presenting.
• Storytelling: Incorporating storytelling techniques to make the presentation more memorable.

Business and social etiquette training helps individuals project a professional and approachable image, fostering positive relationships in both professional and personal spheres. By developing these social skills, participants can enhance their networking abilities, build rapport with others, and navigate various social situations with confidence and grace.

Key topics covered in business and social etiquette training include:

• Business introductions: Techniques for making a positive first impression and introducing oneself and others professionally.
• Networking skills: Strategies to engage in meaningful conversations, exchange business cards, and build professional relationships.
• Dining etiquette: Proper table manners and dining protocol for business lunches and formal dinners.
• Communication etiquette: Polite and respectful communication in both written and verbal interactions.
• Dress code: Understanding appropriate attire for various business and social occasions.
• Handshakes and greetings: Mastering the art of handshakes and greetings in different contexts.
• Small talk and conversation skills: Initiating and maintaining conversations with ease and tact.
• Event etiquette: Behaviours to exhibit at business events, conferences, and social gatherings.
• Cross-cultural etiquette: Sensitivity to cultural differences and customs in diverse social settings.

Learn how to coach your teams by learning the coaching process.

• Active listening: Leaders must master the art of active listening to understand their team members' concerns, challenges, and aspirations.
• Communication: Effective communication is crucial for conveying expectations, providing feedback, and offering support.
• Questioning techniques: Powerful questioning helps leaders stimulate critical thinking and guide employees to find their solutions.
• Emotional intelligence: Understanding and managing emotions, both in oneself and others, is fundamental to building strong relationships and creating a positive work environment.
• Goal setting and action planning: Leaders should assist their team members in setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and developing action plans to achieve them.
• Providing constructive feedback: Leaders must be able to deliver feedback in a constructive and growth-oriented manner, focusing on strengths and areas for improvement.
• Building trust: Trust is the foundation of a successful coaching relationship.
• Time management: Effective leaders need to manage their time efficiently to balance coaching responsibilities with other managerial tasks.
• Self-awareness: Self-aware leaders can identify their own strengths and weaknesses, enabling them to continuously improve their coaching skills and leadership style.

As a certified coach and counsellor, the focus of my sessions is primarily on identifying goals, creating action plans, and facilitating growth and positive change in various aspects of life.

Life coaching empowers individuals to take responsibility for their lives and make conscious choices to live a more fulfilling and purpose-driven existence.

Executive coaching is specifically tailored for professionals in leadership positions or aspiring leaders.

I work with individuals at various levels within organizations, including executives, managers, and high-potential employees who seek to enhance leadership effectiveness, managerial skills, and professional performance.