Email Etiquette
Like every other form of communication, one must use proper etiquette when dealing with other human beings. There are, of course, rules of etiquette which pertain to email.This program aims to develop email etiquette skills among participants; adding the professional touch to all business email correspondence.
The program covers :
- General format
- Attachments
- General tips
- Delivering bad news effectively but politely
- Correct salutations
- Correct signatures
- Writing using positive words (tone of writing)
- Responding to an angry email/letter
- Using succinct language